Privacy policy

Last updated: 3 November 2026

This policy explains how the operator of Aulenders (“we”) handles personal information on Aulenders. We aim to handle it in line with the Australian Privacy Principles.

What we collect

• Account details: email address, display name and an encrypted password (if you set one).
• Loan requests: the amount, reason, city, work and income ranges and any text you write.
• Advertisements: display name, advertisement text and the contact details you choose to publish.
• Payments: PayPal transaction details such as the transaction ID, amount and the payer country PayPal provides. We never receive your card or bank details.
• Technical data: IP address, approximate country (provided by our network provider, Cloudflare), browser type and login times.
• Messages you send us through the contact form.

How we use it

To run your account, publish requests and advertisements, send verification codes and notifications, process payments and refunds, review advertisements, prevent fraud and spam, answer your messages, and improve the site.

What is public

Loan requests are public, showing your display name, city and the details you enter – never your email. Published advertisements, including the advertiser's contact details, are visible to the borrower and visitors.

Who we share it with

We don't sell personal information. We share it only with service providers who help us run the site – such as our hosting provider, Cloudflare, Mailgun (email delivery) and PayPal (payments) – or where required by law. Some of these providers store data outside Australia, including in the United States.

Keeping it safe

Passwords are stored encrypted, the site uses HTTPS, and access to our systems is restricted. Closed requests and accounts are hidden from public view; we keep records needed for payments, disputes and fraud prevention.

Your choices

You can close your requests, stop notifications and ask us to access, correct or delete your personal information by contacting us. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Cookies and analytics

We use essential cookies to keep you logged in and protect forms. We also use Google Analytics (through Google Tag Manager) to understand how the site is used; it sets cookies and receives information such as the pages you visit, your approximate location and device type. We don't send it your email or the contents of your requests. You can opt out with Google's browser add-on. We don't use advertising cookies.